Posted on July 9, 2015 7:32 am in All Money

What Steve Jobs Stole From Ritz-Carlton (and You Should Steal From Apple) (

When late Apple CEO Steve Jobs and then-retail-golden-boy Ron Johnson were getting ready to open the first Apple stores (a story I detail in my latest book, High-Tech, High-Touch Customer Service)they asked around Apple headquarters in Cupertino, California: “What’s the best customer experience you’ve ever had yourself, as a customer?”