People Centricity: The Incredible Power of Putting Other People First

4 out of 5 Stars!

People Centricity: The Incredible Power of Putting Other People First by Stephen Hewett is about making people happy through mutually beneficial interactions. It begins with an assertion that social tribalism has been a feature of all human societies since the origins of our species and people centricity is an inalienable part of it. Rich, productive family life is shown as a good example of people centricity in practice. The foundation of success in our workplace, the customer centric approach, is then examined as another one. The absence of people centricity can lead to extreme cruelty, Stephen mentions, citing Auschwitz as one example. The book ends with an assertion: a people centric world is a better world.

Stephen Hewett examines the many dimensions of a people centric approach both by looking at the welcome changes such an approach augurs, and by seeing the pitfalls brought by its absence. If the noteworthy success of Jesus Christ could be attributable to a people centric approach, the 9/11 atrocities in New York are an example of an approach devoid of it, the author says – enacted by people who were entirely focused on their own tribal interests and indifferent to the agenda of anyone outside that. The relationship between Law of Attraction and people centricity is also analyzed as irresistible forces for promoting human happiness, positivity, collaboration, and human co-operation. These and other chapters examining some of the secular writers on people centricity whom I find especially interesting, engaging, and inspirational, like JB Priestly and Dale Carnegie, make this book a very good read.

— Reviewed by Roy T. James for Readers’ Favorite

“I would recommend this book as a starting point for anyone interested in a beginning self-help book…”
—OnlineBookClub.org Official Review

“Stephen’s philosophy of Customer Centricity is at one with my own. Customer Centricity really is the core of business. Stephen is a customer guru of our times.”
—Mark Price MD, Waitrose & Deputy Chairman of John Lewis Partnership

“Stephen certainly practices what he preaches and is one of the few consultants that really listen to what their customer is trying to achieve. He gave us some key insight that helped us to really shape our future strategy.”
—Jo Foley Senior Director, Retail Change ASDA

“Led by the impressive Stephen Hewett, their laser-like focus on the customer stood them apart in our minds…”
—Jack Upton, Director, Training, Education and Customer Services, McDonald’s UK

“In essence, what Stephen have helped us do is to allow everyone at Argos to be brilliant with customers.”
—Perry Price, Argos Customer Lead